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Privacy Policy
Last Updated: 17 October 2025
Effective Date: 17 October 2025
This Privacy Policy describes how Zen Plates, located at Avenue d’Epenex 1B, 1022 Chavannes-près-Renens, Lausanne, Switzerland (“we”, “our”, “us”), collects, uses, and protects your personal information when you visit our website https://zenplatesdelivery.ch (the “Service”). By accessing or using the Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. If the changes are significant, we will notify you by email or through the website before they take effect.
We collect the following categories of personal identity information such as:
- your name and surname;
- contact information such as your email address,
- phone number,
home and work address; - order information such as your delivery preferences and order history;
- payment information processed securely through third-party payment providers;
- and technical data such as your IP address,
- browser type,
- device information,
- and cookies (see “Cookies and Tracking Technologies” below).
We do not intentionally collect sensitive personal data (such as health, biometric, or political information).
We use your personal information to:
- process and delivery your orders;
- manage your user account and preferences;
- communicate with you about your orders or inquiries;
- process payments and prevent fraud;
- collect feedback and testimonials;
- enforce our Terms & Conditions;
- improve and secure our website and services;
- send marketing or promotional materials (only with your consent);
- and comply with legal and regulatory obligations.
If we intend to use your information for any other purpose, we will ask for your explicit consent beforehand.
We process your personal data based on one or more of the following legal grounds:
- your consent (for example, for marketing emails or cookies);
- the performance of a contract (to deliver your orders and manage payments);
- compliance with legal obligations (such as tax or accounting laws);
- and our legitimate interests, such as improving our services or ensuring website security.
Personal data storage periods:
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, order and billing data are kept for up to 10 years to meet legal obligations; user accounts are deleted after two years of inactivity; and marketing data are kept until you withdraw consent. Residual anonymized data, which cannot identify you, may be retained indefinitely for analytical purposes.
Share personal data:
We may share your personal information with service providers assisting in payment processing, delivery, or website hosting; analytics and marketing providers that help us understand and improve our service; and legal or governmental authorities when required by law. If data is transferred outside Switzerland or the European Economic Area (EEA), we ensure that appropriate safeguards, such as standard contractual clauses or equivalent legal protections, are in place to protect your data.
Access and receipt of personal data:
Under applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR), you have the right to access and receive a copy of your personal data; request correction or deletion of your data; restrict or object to its processing; withdraw consent at any time (where processing is based on consent); request data portability; and lodge a complaint with a data protection authority. To exercise your rights, contact us at zenplatesdelivery@gmail.com . We will respond within the time limits required by law.
Cookies:
Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy ( link: https://zenplatesdelivery.ch/ cookie-policy ).
Protection of personal data:
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or misuse. However, no online transmission or storage system can be guaranteed to be 100% secure. You use our Service at your own risk.
Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal data from them:
If you believe we have inadvertently collected data from a minor, please contact us so we can delete it promptly.
Contact information:
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:
Zen Plates
Avenue d’Epenex 1B, 1022 Chavannes-près-Renens, Lausanne, Switzerland
If you are located in the European Union or the European Economic Area, you may also contact your local data protection authority regarding any concerns about how your data is processed.
This Privacy Policy was adapted and expanded from a base version generated with CookieYes, and updated to ensure compliance with Swiss FADP and EU GDPR requirements.
